Kent State Programs Competency Match

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High Performance Management Development Certificate Brochure

Professional Development Programs Brochure

Certification for Human Resource Professionals Brochure

Enhancing Employee and Organization Performance

Competency	Your Training Partner Program
Business Writing Certification	Business Writing for Results Certification for Human Resource Professionals
	Certificate of Supervision
	High-Performance Management Certificate
	Lean Six Sigma Black Belt Certification
	Lean Six Sigma Master Black Belt Certification

Change	Leading a Culture that Embraces Change

Coaching	Coaching: Developing the Strengths of Others* Coaching for Performance: Essential Skills for Today's Manager

Communication	Enhancing Interpersonal Communication

Conflict Resolution	Turning Conflict into Collaboration
	Coping with Difficult Behaviors

Creativity and Innovation	The Creative Edge...Defining an Inspired Organization

Culture Customer Service	Developing an Accountable Culture Coping with Difficult Behaviors
	Enhancing Interpersonal Communication

Decision Making	Effective Decision Making
	Sharpening Your Strategic Business Acumen: Decision Base*

Discipline	Managing Discipline
	Coping with Difficult Behaviors

Diversity	Communication Strategies for Generations Working Together

Emotional Intelligence	Are You in Touch with You? Emotional Intelligence

Giving Feedback	Coping with Difficult Behaviors
	Managing Discipline
	Enhancing Interpersonal Communication

Human Resource Management	Certification for Human Resource Professionals
	Basics of Employment Law*

Influence	Turning Conflict into Collaboration
	Motivating Employees
	Coaching: Developing the Strengths of Others* Coaching for Performance: Essential Skills for Today's Manager
	Influence Within the Organization: High-Performance Leadership

Interpersonal Communication	Enhancing Interpersonal Communication
	Are You in Touch with You? Emotional Intelligence

Leadership	Influence Within the Organization: High-Performance Leadership
	Leading a Culture that Embraces Change
	Leading Effective Meetings*

Lean Operations	Lean Six Sigma Black Belt Certification
	Lean Six Sigma Master Black Belt Certification
	Continual Improvement Through Lean and Six Sigma
	Lean Office 5S Visual Workplace

Listening	Enhancing Interpersonal Communication

Management	High-Performance Management Certificate

Motivation	Motivating Employees
	Coaching: Developing the Strengths of Others*
Negotiation	Effective Negotiations
Operational Excellence	Lean Office
	Lean Six Sigma Black Belt Certification
	Lean Six Sigma Master Black Belt Certification
	Continual Improvement Through Lean and Six Sigma 5S Visual Workplace

Organizing	Time Management and Prioritizing Techniques*
	The Hamster Revolution - Manage Your E-mail Before it Manages You*

Planning	Time Management and Prioritizing Techniques*
	Essential Skills for Managing Projects
	Advanced Skills for Managing Projects
	Leading Effective Meetings*

Setting Priorities	Time Management and Prioritizing Techniques*

Presentation Skills	Delivering Powerful Presentations*

Problem Solving	Effective Decision Making

Process Improvement	Lean Office
	Lean Six Sigma Black Belt Certification
	Lean Six Sigma Master Black Belt Certification
	Continual Improvement Through Lean and Six Sigma 5S Visual Workplace

Project Management	Essential Skills for Managing Projects
	Advanced Skills for Managing Projects

Relationship Building	Enhancing Interpersonal Communication
	Coping with Difficult Behaviors
	Are You in Touch with You? Emotional Intelligence

Six Sigma	Lean Six Sigma Black Belt Certification
	Lean Six Sigma Master Black Belt Certification
	Continual Improvement Through Lean and Six Sigma

Social Skills	Enhancing Interpersonal Communication
	Are You in Touch - With You? Emotional Intelligence
	MBTI: Personalities in the Workplace* Effective Negotiations

Supervision	Certificate of Supervision
	The Basics of Employment Law*

Teams	Crash the Barriers: Build Your Team
	Sharpening Your Strategic Business Acumen: Decision Base*


Time Management Writing	Time Management and Prioritizing Techniques* Business Writing for Results

All programs listed can be customized for your organization and delivered on-site.

*These programs are available on a contract basis for your organization.

For more information, contact Amy Lundstrom Lane, executive director, Corporate and Community Services, at 330-672-5828 or alane@kent.edu or Susan Bond, client relations coordinator, at 330-672-5802 or sbond6@kent.edu.

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