Frequently Asked Questions
What is a FLASHcard?
The FLASHcard is your Kent State University ID card and more. Your card will let you take materials out of the KSU libraries, access services such as SRWC & athletic events, and purchase goods and services both on and off campus. If you have a food plan, you will use your FLASHcard to purchase meals in our dining halls. You may also deposit money on your FLASHcard and create a debit account. This plan, now known as FLASHcash (previously called the Golden FLASH Card), will allow you to make purchases both on and off campus wherever the FLASHcard is accepted.
How do I get a FLASHcard?
In order to get your Kent State University FLASHcard you must come to room 104 in the Kent Student Center with a photo ID We are located just off the Kent Student Center lobby next to Huntington Bank and are open Monday through Friday from 8:00 a.m. until 5:00 p.m.
What is the Residence Hall Food Plan?
Premier Plus Plan
For hearty appetites and students who plan to be on campus during weekends-when one burger is just a snack and a meal is a meal. Buying this plan entitles you to a 20% bonus on any Dining Dollars you add to your plan this semester-you spend $1, we give you a $1.20. Plus you can carry over your Dining Dollars semester to semester, year to year.
Premier Plan
This plan is also for students who plan to eat on campus most of the time but who may not snack as much as their Premier Plus friends. Buying this plan also entitles you to a 20% bonus on any Dining Dollars you add to your plan this semester. Plus, you can carry over your Dining Dollars semester to semester, year to year.
Basic Plan
Don't always eat breakfast? Working off campus on weekends? This plan is for you! It entitles you to a 10% bonus on additional Dining Dollars purchased this semester.
What should my food plan balance be today?
What is FLASH Cash?
FLASHcash is a prepaid purchase plan ideal for students, faculty, staff, or anyone who frequently visits the Kent State University Campus. It works like a credit card in reverse. You make an initial deposit to your account, and charges are deducted as you make purchases, much like a debit card issued from your bank. Money on this account carries over yearly and is fully refundable.
How do I add money to my account?
There are three different ways to add money to your accounts:
- Visit the FLASHcard office, room 104 in the Kent Student Center and make a deposit via check, credit card, or cash.
- Use a DART (an ATM type machine that accepts cash). There are three DART Machines that you can choose from. One is located on the first floor of the Kent State University Library next to the copiers. Another DART machine can be found in the first floor lobby of the Kent Student Center adjacent to the Student Government Offices. The Third DART machine is located in the Business Building Adjacent to the computer lab on the 2nd Floor.
- You can also add to your account by going online at MANAGE ACCOUNT
Do I need any other ID?
No. The FLASHcard is the only ID you will need on the Kent State University campus, although it does not hurt to carry another form of personal identification.
What if my FLASHcard is lost or stolen?
The first thing you MUST do is report it to the FLASHcard Office. This is especially important if you have money on your account. There are a number of ways to report a missing card. First you can stop by the FLASHcard office and both report your FLASHcard missing and pick up a new card at the same time. If it is a weekday during the hours of 8:00 a.m. and 5:00 p.m. , and you are unable to stop in at the time you realize that you card is gone, you can call the FLASHcard office and they will remove your card from the system. When you have time you will have to stop by to pick up a new FLASHcard. Finally, if the FLASHcard office is closed at the time your card is lost or stolen, you can "turn off" your account with a cashier of any Dining Services location.
No matter how you "turn off" your card, you will need to bring one form of photo identification and a replacement fee of $10.00 to the FLASHcard Office in order to pick up your new FLASHcard.
What if my FLASHcard is damaged?
Bring your damaged card to the FLASHcard Office. You will be issued a replacement free of charge.
What if I have money left on my FLASHcash account?
If you have money left on your FLASH Cash account at the end of the semester, it will transfer over to the following term. The balance on your FLASH Cash account may be refunded back to you. To obtain a refund please call the FLASHcard office at (330) 672-CARD (2273).
FLASHcash accounts with no activity during a twelve-month period ar considered inactive. Inactive accounts with balances of less than $5.00 will be closed and the remaining balance forfeited. Inactive accounts with balances over $5.00 will be assessed an annual $10.00 service charge.
Refunds are processed when:
- The accounts balance is $5.00 or more AND
- A written refund request is submitted
- A $5.00 check-processing fee will be deducted from the refund.
