Mission:
To serve as an advisory body to the vice president for enrollment management and student affairs with a focus on quality service to students and emphasizing the importance of quality management principles for the division.

Objectives:

• Provide feedback to quality management teams regarding services to our customers.
• Offer input in the development of processes in gathering consensus information from our students.
• Identify internal and external customers, and build on strengths within the division.
• Plan for future quality measures, within the system, to ensure the proactive thrust of continuous process improvement.
• Establish a student survey vehicle to gather data regarding service attributes/characteristics that they consider to be most important in the "service connection."

Desired Characteristics:

• Students from diverse backgrounds and class standing;
• Energetic and positive attitudes;
• Interested in student development opportunities; and
• Sincere commitment to the university's mission.

Information:
For more information, please contact LuWanda Higgins at 330-672-7933. To become a member of the SQAC, an online application is available.